RAD365 provides 24/7 outsourced PACS support for hospitals, imaging centers, and veterinary practices. Vendor-agnostic. 15-min critical response SLA. Bridge coverage when your PACS admin leaves. Get a free PACS assessment.
RAD365 delivers outsourced and managed PACS support for hospitals, imaging centers and veterinary practices worldwide: 24/7 monitoring, incident response under contractual SLAs, PACS administration, migrations, integration work and vendor management alongside your existing systems and IT team. RAD365 is an operations and workflow partner and does not read or interpret studies.
RAD365 is a physician-owned global radiology operations partner providing 24/7 outsourced PACS support for hospitals, imaging centers, and radiology practices.
RAD365 provides bridge support for legacy and vendor-abandoned PACS systems, keeping operations stable until migration or consolidation is complete.
RAD365 offers a free PACS assessment form at https://rad365.com/pacs-assessment-form to capture environment details before a technical meeting with the engineering team.
Yes, RAD365 operates multi-PACS environments during consolidation, providing unified L1/L2 support, incident management, and SLA-backed coverage.
RAD365 offers blinded, ACR-aligned peer review with case scoring, discrepancy tracking, adjudication workflows, and compliance reporting for human radiology practices.
RAD365 provides workflow systems and operational support for routing, tracking, and managing imaging cases across human and veterinary radiology practices.
We support all major PACS platforms including GE Centricity, Philips iSite, Sectra, Fujifilm Synapse, McKesson, Agfa, Carestream, and many others. Our team has extensive experience across all platforms and can support multi-vendor environments.
No. We work alongside your existing PACS vendor and take ownership of day-to-day operations. RAD365 handles PACS administration, integrations, and support while your vendor continues to provide software updates and licensing.
Yes. We support multi-vendor PACS environments and complex integrations. Many of our clients run different PACS systems across locations, and we manage them all under a single unified support model.
Yes, we provide round-the-clock PACS administration and technical support with dedicated teams across multiple time zones. Monitoring, alerts, and support are available 24/7/365 to ensure your systems are always running optimally.
Yes. Security, access control, audits, and compliance are built into our operations. We implement HIPAA-compliant protocols including encryption, audit trails, access controls, and comprehensive documentation for your compliance requirements.
Most environments can be stabilized and onboarded within weeks. Our structured onboarding process includes discovery, monitoring setup, operational takeover, and optimization-typically completed in 2-4 weeks depending on complexity.
Absolutely. We specialize in seamless PACS migrations and upgrades, handling everything from planning and data migration to testing and go-live support with minimal disruption to your operations.
We implement proactive monitoring, preventive maintenance, regular backups, disaster recovery planning, and have dedicated support teams to quickly resolve any issues that arise. Our approach delivers 99.9%+ uptime for our clients.
PACS vendors support the software-fixing bugs, providing updates, and handling licensing. RAD365 supports the operation-managing daily administration, integrations, user support, monitoring, and ensuring your PACS runs smoothly every day.
Our 24/7 operations center monitors all client systems continuously. Critical alerts trigger immediate response from our on-call engineers, with escalation paths defined for different severity levels. Average response time for critical issues is under 15 minutes.
